Privacy Policy

1. Information We Collect

• Account information: name, email, phone number, business details, and login credentials.
• Call data: phone numbers, call metadata, call recordings, and AI-generated transcripts of calls placed or received through the Service.
• Payment information: billing details processed by our payment processor, Stripe. We do not store full payment card numbers ourselves.
• Usage data: log data, device/browser information, and product analytics collected as you use the dashboard.
• Customer & lead data: contact details, order history, or property/lead information you upload or that is generated through your use of the Service (e.g. menu orders, appointments, or outreach leads).

2. AI Voice Calls & Call Recordings

When you or your customers interact with our AI voice agents, those calls may be recorded and transcribed. Recordings and transcripts are used to: operate and improve the Service (including AI model quality), provide support and troubleshooting, ensure compliance with applicable calling and consent laws, and detect fraud or abuse. Where required by law, appropriate call-recording consent is obtained or required to be obtained by the Client operating the applicable voice agent.

3. How We Use Information

We use collected information to: provide, maintain, and improve the Service; process payments via Stripe; communicate with you about your account, billing, or support requests; monitor for security, fraud, and abuse; and comply with legal obligations.

4. How We Share Information

We share information only as needed to operate the Service, including with:

• Our voice-AI infrastructure and telephony providers, to place and receive calls.
• Stripe, our payment processor, to process subscription payments and invoicing.
• Cloud hosting and database providers that store application data on our behalf.
• Other integrations you explicitly connect to your account (e.g. calendar, POS, or CRM tools).
• Law enforcement or regulators, when required by law or to protect our rights.

We do not sell your personal information.

5. Data Retention

We retain account, call, and billing data for as long as your account is active and as needed to comply with legal, tax, and audit obligations. When you close your account, we delete or anonymize personal data within a reasonable period, except where retention is required by law or legitimate business need (e.g. financial records).

6. Your Choices & Rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information. To exercise these rights, or to request deletion of your account and associated data, contact us at [SUPPORT_EMAIL].

7. Security

We use industry-standard technical and organizational safeguards to protect information, including encryption in transit, access controls, and role-based restrictions on sensitive data such as call recordings and payment details. No system is perfectly secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or email. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

Questions about this Privacy Policy or your data? Contact us at [SUPPORT_EMAIL] or by mail at [MAILING_ADDRESS]. See also our Terms of Service.